Shipping Policy – GARDEN VALA

Last Updated: October 9, 2026

At GARDEN VALA, we aim to deliver your orders safely and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us at https://lovelycart.in.

1. Order Processing Time

Orders are generally processed within 1–3 business days after they are placed.

Processing times may vary during sales, promotions, public holidays, or periods of high order volume.

You may receive an order confirmation after placing your order. Orders are dispatched after the necessary processing and verification.

2. Shipping Time

Once dispatched, orders generally take approximately 3–7 business days to arrive, depending on your delivery location and courier service.

Delivery to remote areas may take longer.

These are estimated timelines and are not guaranteed delivery dates.

3. Shipping Charges

We aim to offer free shipping on eligible orders, unless otherwise mentioned on the product page or at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email, WhatsApp, or another available communication channel.

You can use the tracking information provided to check your shipment's progress.

Please allow some time for tracking information to become active after dispatch.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

For COD orders, please provide an accurate phone number and shipping address and remain available to receive your package.

Our team or shipping partner may contact you to confirm your order or coordinate delivery.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details when placing an order.

If a delivery attempt fails because the address is incomplete, the recipient is unavailable, or the courier cannot reach the recipient, the courier may attempt redelivery or return the package to us.

If an order is returned to us, please contact our support team for assistance with the available resolution.

7. Delayed or Lost Shipments

Although we work with shipping partners to deliver orders on time, delays may occur due to weather conditions, courier operations, public holidays, high order volumes, or other circumstances beyond our control.

If your order appears delayed or tracking has not updated for an extended period, contact us at brightvalue391@gmail.com. We will assist you in checking the shipment status.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include your order number and clear photographs or videos showing the issue so we can review your request and assist you with the appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected.

9. Changes to Shipping Details

If you need to change your shipping address, contact us as soon as possible at brightvalue391@gmail.com.

We can only attempt to update the address if the order has not already been dispatched and the change is operationally possible.

10. Contact Us

For shipping questions, delivery updates, or order assistance, contact us at:

Store Name: GARDEN VALA
Website: https://lovelycart.in
Email: brightvalue391@gmail.com

We appreciate your trust in GARDEN VALA and thank you for shopping with us.