Refund policy

Return and Refund Policy – GARDEN VALA

Last Updated: October 9, 2026

At GARDEN VALA, customer satisfaction is important to us. We offer a 7-day return window on eligible products, subject to the terms and conditions below.

1. 7-Day Return Window

You can request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, accessories, and included items.

  • Proof of purchase or order details must be provided.

  • The return request must be submitted within 7 days of delivery.

Products that do not meet these conditions may not be eligible for a return, subject to applicable consumer laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order details and clear photographs or videos showing the issue so we can review your request and help resolve it.

Your rights under applicable consumer protection laws remain unaffected.

3. How to Request a Return

To initiate a return:

  1. Email us at brightvalue391@gmail.com within 7 days of receiving your order.

  2. Include your order number and reason for the return.

  3. Attach photographs or videos if the product is damaged, defective, or incorrect.

  4. Wait for our team to provide return instructions before shipping the product back.

Please do not send products to an address without receiving return instructions from our team.

4. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to the original payment method wherever possible.

  • Processing times may vary depending on your bank or payment provider.

  • If the original payment method cannot be used, we will coordinate an appropriate alternative with you.

Shipping charges, if any, will be handled according to the applicable return circumstances and consumer protection requirements.

5. Cash on Delivery (COD) Orders

For COD orders, refunds for approved returns will be arranged through an alternative method agreed upon with the customer, such as a bank transfer or another available payment method.

Customers may be asked to provide the necessary refund details securely.

6. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us to discuss a replacement or another suitable resolution, subject to product availability and applicable law.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible at brightvalue391@gmail.com.

Cancellation may not be possible once the order has been dispatched. This does not affect any cancellation or refund rights available under applicable law.

8. Non-Returnable Situations

A return may be declined if the product has been used, damaged after delivery due to improper handling, or returned without its required components, except where the issue is covered by applicable consumer protection laws.

9. Contact Us

For return, refund, or exchange requests, contact us at:

Store Name: GARDEN VALA
Website: https://lovelycart.in
Email: brightvalue391@gmail.com

We aim to review requests promptly and provide a fair resolution.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.